Dispute Avoidance Tools and Consumer Rights: Improving the European Online Redress System

Derecho Civil y Justicia en la era de las TIC

Citation suggestion:
Vilalta, AE (2019)
Reputational Feedback Systems and Consumer Rights: Improving the European
Online Redress System. International Journal of Online Dispute Resolution, vol.
1/2019 (forthcoming)

Doi: 10.5553/IJODR

Abstract

The European Union single market needs to tackle an outstanding issue to boost competitiveness and growth: a trust-based redress framework that ensures the effectiveness of consumers’ rights. The current disparities among dispute resolution mechanisms, added to the fact that, in practice, many do not guarantee participation and enforceability, are serious obstacles to this goal.

Trust and the integration of certain dispute avoidance tools added to the regulation of some common enforcement mechanisms are key issues in the field of consumer protection. The goal of this article is to offer some insights within the context of the European Union legislative proposals aimed at improving the current redress system.

The article identifies some of the existing efficient means to secure the effectiveness of…

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